FAQ

1. How do I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing your Posti/Matkahuolto tracking link and code. You can also track your package directly on our website using the "Track Your Order" page by entering your order number and email.

2. Can I cancel or modify my order?

We process orders quickly to ensure fast delivery. If you need to cancel or make changes, please email us within 2 hours of placing your order. Once the order has been dispatched to the courier, modifications cannot be made, but you can return or exchange the item after delivery.

3. Are your products safe for all pet sizes and breeds?

Yes! All our pet supplies, toys, and grooming tools are manufactured from non-toxic, pet-safe, and durable materials suitable for various dog and cat breeds. Always supervise your pet during initial playtime with any new accessory or toy.

4. How do I choose the right size?

We provide a detailed Sizing Chart on every product page (showing neck, chest girth, and back length measurements in centimeters). For harnesses, collars, and apparel, measure your pet snugly with a soft measuring tape and allow a 2-finger gap for comfort. If your pet falls between two sizes, we recommend choosing the larger size.

5. What payment methods do you accept?

We accept all major payment methods popular in Finland and Europe, including:

Finnish Online Bank Payments (Paytrail / Klarna)

Credit/Debit Cards (Visa, Mastercard, Maestro, American Express)

Digital Wallets (Apple Pay, Google Pay, MobilePay)

Klarna (Pay Later / Slice It)

6. What is your return policy?

In compliance with EU and Finnish consumer protection standards, we offer a 14-day return and exchange guarantee from the date you receive your package. Items must be unused, unwashed, free of pet hair, and in their original packaging. Please contact our support team to initiate a return.